In this three-day course you will learn what Six Sigma and Lean Six Sigma are all about and find out how to leverage their principles for organizational effectiveness. You will identify critical operational issues and discover how to develop better recommendations that will lead to higher operational efficiency and effectiveness. You will learn about the phases of Six Sigma and identify project scope and goals, use various tools to uncover the root cause of defects, and apply metrics to make sure the process remains in control. You will see for yourself how Lean Six Sigma can help reduce errors, re-work, long cycle times and redundant activities. Throughout this practical seminar, you will learn how to apply Six Sigma concepts to create more streamlined processes, and you will return to your office with useful skills, tips, tools and techniques that will position you to add immediate value to your organization.
Who Should Attend : Management consultants, organizational leaders, government representatives and business owners.
1. Six Sigma: Terminology and Key Concepts
• What are Six Sigma and Lean Six Sigma?
• Reducing variation and waste
• The importance of leadership and team building
• Roles and responsibilities in Six Sigma projects
• Key success factors
• Definition and uses of DMAIC, DMADV, DMEDI, IDOV, and DCCDI
2. The “Define” Phase
• Defining the problem and the project
• Identifying phase outputs and tools
• Establishing the project scope, goals, and customer requirements
3. The “Measure” Phase
• Identifying and using analytical skills
• Measuring the process to determine the current performance level
• Collecting process, product, and service information
• Mapping and organizing the data
• Assessing the capabilities of the process
• Collecting details about the Voice of the Customer (VOC)
• Organizing the data and establishing baseline metrics
4. The “Analyze” Phase
• Determining the root cause of defects
• Employing data collection methods and useful metrics
• Using statistical tools and key analytical techniques to analyze collected data
• Proven qualitative and quantitative tools
5. The “Improve” Phase
• Generating alternatives and possible solutions
• Evaluating, prioritizing, and selecting the best solution
• Incorporating the improvements into the process
• Developing an implementation plan to pilot the solution
• Confirming and validating the effectiveness of the solution
6. The “Control” Phase
• How to verify process performance
• Key steps to developing a monitoring system and documenting lessons learned
• Applying control metrics to verify the resulting performance levels
• Documenting policies, procedures, and instructions
• Transitioning ownership to process owners
• Applying controls to monitor the process and quickly identify problems
7. Six Sigma Soft Skills
• Team building and facilitation techniques
• Team selection and skills development
• Roles and responsibilities in Six Sigma
• Effective facilitation techniques to maximize the team’s potential
• Techniques for effective conflict management
8. Six Sigma and Internal Controls
• Links to COSO’s 2013 Internal Control Integrated Framework
• Applying Six Sigma to improve corporate governance
9. The 14 Principles of the Toyota Way
• The 14 principles
• Applying the 14 principles to your organization
• Using the principles to drive change in your organization, promote long-term thinking improve quality, and add value
• Leveraging the 14 principles to develop your organization’s human capital
10. Summary
• Applying Six Sigma in your organization
• A strategic vs. a grass-roots perspective
• Implementation action plan
