Root Cause Analysis - Human Error Incident Investigation
01 - 03 February 2011
WHAT IS ROOT CAUSE ANALYSIS (RCA)?
Root Cause Analysis (RCA) is a methodology for finding and correcting the most important reasons for performance problems. It is different from troubleshooting and problem-solving as these disciplines typically seek solutions to specific difficulties, whereas RCA is directed at underlying issues.
This course teaches how to lead investigations and root cause analyses using various techniques such as Causal Factor Charting, Fault Tree Analysis and Root Cause Charts.This workshop has been designed for those who are expected to conduct root cause analyses in the workplace.
You will develop an understanding of four different investigative methods, each method with its own advantages and disadvantages.
Which one is right for your organization?
This interactive course will also provide you with new skills critical to the management of safety and other business activities such as quality and productivity. The combination of interactive presentations, hands-on exercises and open discussion groups along with real case studies, ensures you will obtain maximum value from attending.
- How to develop and implement structured incident investigations programs
- Designed for learning from incidents
- Why and how to define misses
- Includes planning for trending of data
- How to initiate and conduct an investigation
- Establishing an effective team quickly
- Methods for collecting different types of data & effective interviewing skills
- How to apply causal factor and root cause analysis for investigating process and non-process incidents
- Includes event and condition charting (causal factor charting)
- “5-Whys” technique for finding root causes
- Exploring the behaviours involved in an accident
- Root Cause Charting for categorizing root causes
- How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
- How to structure reports
- Learn key points and practice your new skills via actual industry examples and workshops
REQUIREMENTS FROM COURSE DELEGATES
All participants are required to bring at least two examples of incidents they were involved in or raised via an accident investigation, management system audit, incident / risk reporting system or a quality / safety problem they are aware of. These will be used by each participant in the practical exercises. It is preferable if these of are of moderate to low concern or are near–miss incidents.
For full details, kindly download the PDF brochure.