Emergency Dispatch & Control Center Operations
11 - 13 December 2011
The Advanced Certificate in Emergency Dispatch Operations is a fully accredited security course designed for security professionals who are required to work in Security Monitoring or Dispatch centres.
Professional security dispatchers are vital to security company operations and are responsible for ensuring that security officers attend to incidents and emergencies in a timely manner.
Many dispatchers have little or no formal training and this reflects on a company’s image in providing a professional security response service.
This programme will develop the core skills needed to assess and react instinctively to a serious incident. The training is both practical and realistic, with the best chance of success, when the unexpected happens.
Understanding Your Equipment
Effective Radio Communications
Conversation Management and Control
Prioritizing Emergency Calls
Dealing With Stress in A Security Environment
Effective Reporting and Recording of Information
Map Reading and Understanding GPS
Basic Radio Equipment Fault Diagnosis
WHO SHOULD ATTEND
- All Emergency Dispatch Personnel
- Security Directors, Head, Managers
- Building & Facility Managers, Owners
- Risk Managers
- Emergency Response Team
- Plant Security Head, Managers, Incharge
- Security vendors and houses
- Investigation officers & others
"This is one of the best Dispatcher Course I’ve ever attended’
- Bader AlYateem, Fire Officer, KNPC
"This is the first training class where I felt all training material was delivered successfully through many practical exercises."
For further details, kindly download the PDF brochure.