Advanced Certificate in Investigations and Interviewing Techniques
9 - 12 August 2009
The Advanced Certificate in Investigations and Interviewing Techniques (Certificate III in Investigative Services) is the highest recognized qualification & a pre-requisite course for licensing of investigators in Australia.
The aim of the course is to develop a participant’s proficiency in investigation methodologies including the investigation of thefts, assaults, domestic disputes, motor vehicle accidents (MVAs) and more serious crimes. Leadership, teamwork and people skills are also an important part of the training.
This hands-on course takes a practical approach towards investigative services and takes the investigation from the initial receipt of complaint up to the presentation of a brief of evidence.
Learning the correct and most efficient way to conduct an investigation will allow investigators to identify any deficiencies in current procedures and will result your company gaining an enviable reputation as a leader in investigation practices.
DAY1 INVESTIGATIVE PRINCIPLES
Working effectively as an Investigator
What are the roles and responsibilities of an investigator
How to comply with legal and procedural requirements
How to identify opportunities for professional development and training
How to maintain a professional approach in carrying out investigations
Ethics and Honesty - How to apply
Understanding different types of investigations
Assaults and Disputes
Fraud and Dishonesty offences
Prohibited Substances Abuse
How to promote effective relationships with Supervisors and Senior Management
How to identify the needs and requirements of Senior investigators
Learn to identify and resolve problems
How to review investigation techniques to identify opportunities for further improvement
Identify the method of how you will conduct an investigation
How to commence an Investigation
Gathering Required Resources
Gathering correct information
How to assess the information you are given.
Risk assessing Information
Determining an investigations Budget
Preparing Interview Plans
Security and preserving the scene of an Investigation
Chain of custody of evidence
Recording movements of personnel in a crime scene
DAY2 INVESTIGATIVE REPORTING
Gather information by factual investigation
How to gather information both spoken or written from witnesses and victims
Understanding Interview techniques
Plan and carry out effective interviews and take statements and reports
Assessing Body Language
Organise and assess the quality of the information you have gathered
Present reports and any recommendations to Supervisors in a clear format
Completing an investigative report
How to organise and assess gathered Information, data and attachments and place in a time of event order.
How to write effective and informative reports.
How to prepare and present a full report on an investigation
Prepare and present evidence in court
How to prepare and present information which may be used in a court as evidence
Correct storage of evidence and ensuring the safekeeping of documentation
Liaising with Police and Court Officials
DAY3 MANAGING YOUR ENVIRONMENT
Conducting surveillance and Stakeouts to identify theft of company equipment
Gather information by surveillance and stakeout operations.
Working with and Management of Informants
Correct use of Specialist communication radios and attachments.
How to select appropriate surveillance/stakeout methods
Uses for specialist equipment appropriate to the investigation you are carrying out
Knowledge of legislation which applies to specialist operations
Maintain your own professionalism and identify training needs
How to organise your own work schedules.
Monitor and obtain feedback on work performance from supervisors
and maintain required levels of competence.
Maintain a safe workplace and environment
Follow and identify hazards safe working practices when carrying out an investigation.
Identify hazards safe working practices when carrying out an investigation.
Apply emergency procedures
Communicate unsafe conditions to relevant departments or sections
Perform administrative functions
How to write effective emails
How to maintaining inventories, equipment and databases
Preparing documentation to ensure efficient operation of the organisation’s information needs.
Knowledge of record management and design of investigation documents
DAY4 OPERATIONAL EQUIPMENT & PRACTICAL REAL-LIFE EXERCISE
Use and maintain operational equipment
Safely operate and maintain specialist and non-specialist equipment that may be used in an investigation
Select and use equipment appropriate to specific tasks
Monitor operational effectiveness and accurately diagnose faults
Carry out routine maintenance and repairs
Maintain records and information systems
Operate information gathering equipment
Operating equipment such as video cameras, digital voice recorders and still cameras to gather information
Proper use and care of laptops, printers and basic fault finding
DAY 4 will finish with a full and realistic major exercise where delegates will be required to conduct a full practical investigation in relation to a scenario incident. Each delegate will be individually assessed in relation to their competence on this scenario. Certificates will be awarded to those delegates successfully passing the scenario requirements.
Kindly download the brochure for full details on attending this event.